Support

We're here to help. If you're running into an issue or have a question about Envoyr, check the common topics below, visit our documentation, or reach out to our team directly.

Documentation

For guides, API references, and detailed walkthroughs, visit our docs site at docs.envoyr.app.

Contact Us

For any questions, bug reports, or feedback, email us at [email protected]. We aim to respond within 48 hours.

Common Topics

Account & Sign-In

Envoyr uses Google and Apple sign-in. If you're having trouble logging in, make sure you're using the same provider you originally signed up with. If you need to delete your account, you can do so from the settings screen inside the app.

Submitting Videos

You can submit videos from TikTok, Instagram, and YouTube. Make sure the video is publicly accessible — private or restricted videos cannot be processed. If a video fails to process, try submitting it again. If the issue persists, contact us with the video link.

Recommendations & Places

Recommendations are generated automatically using AI. Occasionally a place may be misidentified or missing details. If you notice an issue with a recommendation, let us know and we'll look into it.

Lists & Sharing

You can create trip lists and share them with other Envoyr users. List owners can manage members and control access. If you're having trouble with a shared list, make sure all members are using the latest version of the app.

Offline Access

Envoyr works offline. Your trips, lists, and recommendations sync automatically when you're back online. If data seems out of date, try opening the app with an internet connection to trigger a sync.

Privacy & Data

For questions about how your data is handled, see our Privacy Policy. For data deletion requests, email [email protected].

Terms

For details about acceptable use and our terms of service, see our Terms of Service.